Shipping Policy

Order Processing Time

Once we receive your order and the payment is successfully verified, we will begin processing it immediately. Under normal circumstances, we aim to ship out all orders within 1 – 3 business days. This time frame allows us to carefully prepare your items, ensuring that they are in perfect condition before dispatch.

Shipping Duration

After the order is shipped, the estimated delivery time is 3 – 5 business days. However, please note that this is an estimate and the actual delivery time may be affected by factors such as your location, shipping carrier’s efficiency, and unforeseen circumstances like severe weather or public holidays.

Shipping Methods and Costs

We offer a variety of shipping methods to meet your different needs, including standard shipping and express shipping. The good news is that all orders enjoy free shipping! Whether you choose the standard option for a more budget – friendly choice or the express service for a faster delivery, you won’t have to pay any shipping fees. There are no hidden charges related to shipping, providing you with a seamless and cost – effective shopping experience.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment on the shipping carrier’s official website. This allows you to stay informed about the whereabouts of your package and estimate its arrival time accurately.

International Shipping

For international orders, please be aware that in addition to the shipping time mentioned above, there may be additional time for customs clearance. Although shipping is free, you are responsible for any customs duties, taxes, or other fees imposed by your country. We will do our best to provide you with information about potential customs fees, but it’s advisable to check with your local customs office for the most accurate details.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at support@heydudena.com. We are here to ensure that your shopping experience with us is smooth and satisfactory.