Refund policy

Return Eligibility

We offer a 180 – day return policy for all products purchased on our website, https://www.heydudena.com/. If you are not satisfied with your purchase, you can initiate a return within 180 days from the date of delivery. To be eligible for a refund, the product must be in its original, unused condition, with all tags intact and in the original packaging. Custom – made or personalized items are non – returnable, except in cases of manufacturing defects.

Return Process

To start the return process, please contact our customer service team at support@heydudena.com. Our team will guide you through the necessary steps, which may include providing a return authorization number and arranging free return shipping for you. You don’t need to worry about any shipping costs when returning items, regardless of whether the return is due to our error or your personal preference.

Refund Processing

Once we receive the returned product and verify its eligibility, we will process your refund within 5 – 10 business days. The refund will be issued back to the original payment method you used for the purchase. Please note that it may take additional time for your financial institution to post the refund to your account, depending on their processing times.

Exceptions and Special Cases

In some cases, we may offer alternative solutions to a refund, such as a replacement or store credit, especially if it is more practical or beneficial for you. If there are any issues with the returned product, such as signs of wear or damage not due to manufacturing defects, we may not be able to issue a full refund. We will communicate with you in such situations to find a fair resolution.

We strive to make the refund process as smooth and hassle – free as possible. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us.