Customer Service Policy

Service Philosophy

We always prioritize our customers’ shopping experiences. We are committed to resolving your issues with professionalism, efficiency, and a friendly attitude.

Response Time

For emails sent to support@heydudena.com, we will respond within 24 business hours. If you use our live chat during business hours, we will respond immediately.

Service Scope

Provide comprehensive consultations related to products and orders, and quickly resolve various issues.

Customer Feedback

We highly value your feedback. Whether it’s praise, suggestions, or complaints, they all help us improve our services.

Service Guarantee

We ensure that our customer service is always oriented towards your satisfaction. If you are not satisfied, we will do our best to resolve the issue.