Terms of Purchase

Order Placement

By placing an order on https://www.heydudena.com/, you confirm your acceptance of these terms. Orders are subject to product availability. If an item is out of stock, we’ll contact you and offer solutions like waiting for restock, suggesting similar items, or canceling the order. Ensure all order details, including name, shipping address, and contact info, are accurate. Incorrect information may lead to delivery issues or order cancellation.

Pricing and Payment

Prices on our site are clearly marked in the specified currency and generally include all applicable taxes, unless stated otherwise. While prices may change, the amount at checkout is what you’ll pay. We support various payment methods such as major credit/debit cards, PayPal, and other approved gateways. When choosing a payment option, you verify your authority to use it and the accuracy of the provided details. All payments are subject to verification by the payment service provider, and a failed payment may result in order cancellatio

Delivery

Once we receive full payment and order confirmation, we strive to ship your order within 1-3 business days. Delivery is free of charge for all orders, regardless of your location, the shipping method selected, or the size and weight of the products. We’ll provide a tracking number once your order is shipped, and it’s your responsibility to ensure someone is available to receive the package at the shipping address.

Returns and Exchanges

We have a 180 – day return policy starting from the date of delivery. If you’re not satisfied with your purchase, you can return the item in its original, unused condition with all tags intact and in the original packaging. Custom – made or personalized items are non – returnable, except in cases of manufacturing defects. To initiate a return or exchange, contact our customer service within the return period. After receiving and inspecting the returned item, we’ll process your refund or exchange, with refunds issued back to the original payment method. Return shipping is also free of charge for all customers, regardless of the reason for return.

Product Warranty

We guarantee the quality of our products. Most items come with a manufacturer’s warranty, and the terms differ by brand and product. You can find the warranty details with the product or ask us for them. If you encounter a defect covered by the warranty, reach out to our customer service. We’ll handle the issue, which may involve repair, replacement, or refund, depending on the defect and warranty terms.

Liability and Dispute Resolution

To the extent permitted by law, we won’t be liable for any indirect, incidental, special, consequential, or punitive damages related to your purchase, such as loss of profit, data, or business interruption. Our liability for any product – related claim is limited to the purchase price of the product. These terms are governed by and interpreted according to the laws of the local area. Any disputes arising from these terms or your purchase will be resolved in the local courts.